{"product_id":"critical-conversations-in-healthcare-third-edition","title":"Critical Conversations in Healthcare, Third Edition","description":"\u003cp\u003eHave you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? \u003cem\u003eCritical Conversations in Healthcare, \u003c\/em\u003e Third Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. This third edition of \u003cem\u003eCritical Conversations in Healthcare\u003c\/em\u003e feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003col\u003eCommunicate mindfullyInterpret body languageDeal with gossip and harassmentAddress workloads and management stylesOvercome conversation trapsImprove the patient experienceWork with frustrated families, angry physicians, and uncooperative colleagues\u003c\/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"Nursing Knowledge International","offers":[{"title":"Default Title","offer_id":45787397521455,"sku":"9781646481934","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0770\/2855\/6847\/files\/imageloader_7eceeb9b-e906-4db3-83d8-911ddf1bb86e.jpg?v=1786148361","url":"https:\/\/tssbooks.com\/products\/critical-conversations-in-healthcare-third-edition","provider":"tssbooks","version":"1.0","type":"link"}